Decision guide

12 questions to ask any office coffee supplier in Dubai

Ask any Dubai office coffee supplier the same twelve questions: VAT invoice, licensing, minimums, delivery, purchase orders, service response, menu, trial, contract length, hygiene, reporting and coverage. Under each one is ROAST’s own published answer, so you can compare suppliers like for like. Where ROAST publishes no figure, the page says so. Published prices are ex 5% VAT.

Terms as published on this site on 13 October 2026. Prices ex 5% VAT.

The short version

• Paperwork: a VAT tax invoice with TRN on every order, purchase orders accepted, a procurement pack on request.
• Start small: one 1L flask from AED 40 or a 10-cup tray from AED 250, with no contract.
• Machine: a free loan on a six-month bean plan, or AED 199 a month with no lock-in.
• Not published: a service-visit response time and a usage-report format. Ask for both in writing.

The 12 questions, with ROAST’s published answers

1. Will you issue a VAT tax invoice with your TRN?

ROAST’s published answer: Yes. Every order carries a VAT tax invoice showing our TRN, with 5% VAT as its own line and no service charge. Recurring accounts get one monthly itemised invoice. Corporate FAQ

2. Are you a licensed, halal UAE food and beverage operator?

ROAST’s published answer: ROAST x Cha Cha Chai is a licensed halal UAE F&B operator, run on two licensed UAE F&B companies, ROAST LLC and CCC LLC, part of Missan Group. Everything we serve is halal. Corporate hub

3. What is the minimum order?

ROAST’s published answer: You can start from a single 1L flask (from AED 40) or a 10-cup karak tray (from AED 250). Per-head meeting packages have a minimum of 8 people. Pantry plans are priced per tier: Desk from AED 599 a month for about 15 people, Floor from AED 1,150 for about 15 to 50, HQ from AED 2,200 for 50 or more. Office coffee subscription

4. What are your delivery terms?

ROAST’s published answer: We deliver in Dubai. For trays and flasks: AED 250 minimum per delivery, free delivery above AED 500, flat AED 40 below that, and often same-day to nearby Dubai offices when you order in the morning. Cart packages include delivery, setup and teardown in Dubai. Delivery and setup

5. Can we pay against a purchase order?

ROAST’s published answer: Yes. Purchase orders are accepted. Give us the PO or LPO number and the billing entity name exactly as it should appear on the invoice. Payment terms are confirmed on your written quote. How an order works

6. How fast do you respond, and what happens when something goes wrong?

ROAST’s published answer: We reply to enquiries within one working day (Monday to Friday) with a written, itemised quote valid for 14 days. ROAST does not publish a service-visit or issue-response time, so ask any supplier, including us, for that in writing. The steps

7. What is on the menu?

ROAST’s published answer: Specialty coffee from ROAST, plus karak and saffron chai and gahwa with dates from Cha Cha Chai, from one supplier. Flasks come as karak, gahwa with dates (from AED 55) and specialty filter coffee (from AED 65), and a ROAST barista bar can pour espresso, matcha and karak on your floor. Office programs

8. Can we try it before we commit?

ROAST’s published answer: Yes. Offices of fifteen people or more in our listed areas (Dubai Science Park and Al Barsha South, Silicon Oasis and Digital Park, Dubai Marina and JLT, Sheikh Zayed Road to DIFC, Business Village and Deira) can book a free twenty-minute floor tasting with a complimentary ten-cup karak tray. You can also start with one tray, with no contract. Free office tasting

9. How long is the contract?

ROAST’s published answer: Karak flasks and trays are paid per order with no contract. The bean-to-cup machine is a free loan on a six-month bean plan, or AED 199 a month with no lock-in. Pantry plans are priced per tier, and 12-month terms save 8%. Corporate coffee supplier

10. How do you handle hygiene, licensing and allergies?

ROAST’s published answer: Orders are prepared in our licensed Dubai kitchen using the same recipes as our cafes. Food-safety documentation and a procurement pack (trade licences, VAT registration, compliance documents) are available on request. Tell us any allergies or dietary requirements when you enquire and we flag ingredients. Procurement and invoicing

11. What reporting do we get?

ROAST’s published answer: A written itemised quote, and for recurring accounts one monthly itemised invoice you can reconcile line by line. ROAST does not publish a consumption-report or dashboard format, so if you need usage reporting, ask for it before you sign. Monthly billing

12. Can one supplier cover the pantry, meetings and events?

ROAST’s published answer: Yes. One quote and one VAT tax invoice can cover the office pantry, meeting and breakfast catering, karak flasks and trays, and event coffee bars from AED 3,000 for a half day. Our pantry and delivery routes run in Dubai. One supplier for everything

What ROAST does not publish

Two of the questions above have no published number from ROAST: how fast a service issue is answered, and what usage reporting looks like. We would rather say so than invent a promise. Ask every supplier for both in writing, and compare the answers alongside price.

How to use this list

Send the twelve questions to each supplier on your shortlist and mark each answer as published, in writing on the quote, or not offered. Then price the same scope: a 15-person Desk plan is from AED 599 a month, ex VAT. Our office coffee subscription page lists the tiers, and the cost-per-head estimator covers meetings. For events, see the venue requirements checklist. Send your headcount and address and we reply within one working day (Monday to Friday). Choose the supplier registration option on the enquiry form if you need the procurement pack.

Common questions

Related

Keep planning

• Corporate coffee and catering hub →
• Corporate coffee supplier in Dubai →
• Office coffee subscription →
• How a corporate order works →
• Corporate coffee and catering FAQ →
• Estimate catering cost per head →
• Complete guide to corporate coffee in Dubai →
• Government and public sector →
• Law firms, banks and consultancies →

Sources on this site: Corporate hub · Corporate FAQ · Office subscription · How an order works · Corporate coffee supplier.

• Licensed halal UAE F&B operator
• VAT tax invoice with TRN
• ROAST since 2018 · Cha Cha Chai since 2013
• Dubai-based